Privacy Policy

Effective Date: 06/20/2025

The Green Glove LLC (“The Green Glove,” “we,” “us,” or “our”) values your privacy and is committed to protecting the personal information of our customers, website visitors, and community members. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, interact with us digitally or in person, or use our services.

By accessing [www.thegreenglove.org] or using any of our services, you acknowledge and agree to the practices described in this Privacy Policy.

🔍 1. Information We Collect

We collect various types of information depending on how you interact with us:

a) Personal Information

Collected when you:

  • Sign up for services

  • Submit a service request

  • Fill out a contact form

  • Create a resident or manager profile

Examples include:

  • Full name

  • Email address

  • Mailing or service address

  • Phone number

  • Payment and billing details

  • Community name or apartment number

b) Technical and Usage Data

Collected automatically through website or mobile app interactions:

  • IP address

  • Browser type and version

  • Device and operating system

  • Pages viewed and time spent

  • Referral source (e.g., how you found our site)

  • Clicks, form submissions, and navigation behavior

c) Service-Related Data

  • Service preferences (e.g., recycling or on-demand pickup)

  • Pickup time logs or photo confirmations

  • Communication history with customer service

  • App interaction details (if applicable)

d) Optional Information

You may voluntarily provide:

  • Survey responses

  • Testimonials or reviews

  • Uploaded photos or documents

🎯 2. How We Use Your Information

We use your data responsibly for the following purposes:

  • Service Delivery: To schedule, track, and manage your trash and recycling pickup services

  • Communication: To send service alerts, reminders, updates, or respond to inquiries

  • Billing & Payment: To invoice and process secure payments

  • User Experience: To personalize the website, app, or emails based on your behavior

  • Marketing (Opt-In Only): To send newsletters, promotional offers, or community updates

  • Legal Compliance: To comply with federal, state, and local regulations, including waste management laws

🤝 3. How We Share Your Information

We do not sell, rent, or trade your personal data. However, we may share limited information in the following cases:

a) With Service Providers

  • Payment processors (e.g., Stripe, PayPal)

  • Email and SMS platforms (for alerts)

  • IT support and cloud hosting providers

  • Marketing or survey tools (if consented)

b) With Property Partners

If your service is contracted through a property or management company, we may share:

  • Pickup confirmations

  • Missed pickup reports

  • Service logs

  • Resident support interactions (only when necessary)

c) For Legal Requirements

We may disclose your information:

  • If required by law, subpoena, or court order

  • To law enforcement or public authorities for legal compliance

  • To protect our rights or prevent fraud or abuse

🍪 4. Cookies & Tracking Technologies

Our website uses cookies and related technologies to improve functionality and monitor performance.

What cookies do:

  • Save preferences (e.g., your login or region)

  • Track traffic patterns (Google Analytics, etc.)

  • Allow social media integrations

Your choices:

  • You can clear or disable cookies through your browser

  • You may opt out of Google Analytics tracking via this tool

🔐 5. How We Protect Your Information

We take data security seriously. Our measures include:

  • SSL encryption for all web transactions

  • Secure cloud storage with access controls

  • Role-based internal access to customer data

  • Regular backups and vulnerability testing

  • PCI-compliant payment processing via trusted gateways

Still, no digital system is 100% secure. We encourage users to protect their login information and report any suspicious activity.

📱 6. Your Privacy Choices and Rights

You have full control over your data. At any time, you may:

  • Request access to the personal data we hold

  • Ask us to correct or update inaccurate information

  • Request deletion of your information (unless needed for service or legal compliance)

  • Withdraw marketing consent

  • Request a data transfer in a portable format

To submit any request:
📧 Email: [email protected]
📞 Phone: 817-986-2315

We will respond to requests within 30 days as required by law.

👶 7. Children’s Privacy

Our website and services are intended for individuals age 18 and older. We do not knowingly collect personal information from children under 13. If we discover such data has been submitted, it will be deleted immediately.

🌐 8. Third-Party Links and Tools

Our website may contain links to third-party platforms (e.g., payment processors, partner sites). We are not responsible for their privacy policies or content. Please review their terms before using external services.

🔄 9. Changes to This Privacy Policy

We may update this policy as needed to reflect changes in regulations, technology, or service offerings. When changes are made:

  • We will post the updated policy on this page

  • The date at the top of the policy will be updated

  • Significant changes may be communicated via email or service notice

📬 10. Contact Us

For any questions, feedback, or concerns about this Privacy Policy, contact:

The Green Glove LLC
📍 2832 Eppright Dr, Little Elm, TX 75068
📞 Phone: 817-986-2315
📧 Email: [email protected]
🌐 Website: www.thegreenglove.org